Knowledge Base - Solutions and guides for your hosting

Technical support: Our customer support is here to help you with any questions or problems you may have with your hosting account.

• Email, for detailed inquiries that require a more extensive explanation.
• Phone, available from 9:00 a.m. to 4:00 p.m. on weekdays, for urgent questions.
• Live chat, for quick answers in real time.

In addition to direct communication channels, you also have access to our help center which contains articles, instructions and an FAQ section that can answer many of your questions. 

We understand the importance of fast access to web hosting services after your payment.

Payment by payment card allows you to access the services without delay.

If decide to pay via IPS NBS code or bank transfer, we have good news.

We hope this information was useful. 

SSL certificate: An SSL (Secure Sockets Layer) certificate is a standard security technology that ensures an encrypted connection between a web server and a user's browser. 

Our web hosting packages: Our packages are designed to meet a variety of user needs, from personal blogs to demanding business websites.

• SSD storage: All packages come with SSD storage, ensuring fast and efficient delivery of your site content.
• cPanel access: We provide free access to cPanel, which allows you to easily manage your hosting account, email addresses, databases, and install popular applications like WordPress.
• SSL certificates: Protecting your site is our priority.
• Regular backup: Your data is safe thanks to our regular backups, which ensure that your site can be restored quickly in case of any problem.

For more information on the specific features of each package, visit our page with package prices. 

Security measures: Our commitment to the security of your site includes a number of proactive measures:

• SSL certificates: All sites under our hosting automatically receive an SSL certificate, which ensures an encrypted connection between the server and the end user.
• Firewall and protection against DDoS attacks: We have implemented advanced firewall systems and protection against DDoS attacks to protect your sites from online threats.
• Antivirus and anti-malware protection: Our servers are equipped with the latest antivirus and anti-malware software that regularly scans and protects your sites from harmful software. 

Backup options: Your data is extremely important to us, so we regularly backup the entire hosting account, including all files, databases and email accounts.

• Daily backups for maximum security.
• The ability to restore data directly from cPanel, allowing you to easily restore your site should the need arise.

For additional information about our backup procedures and how to access or restore your data, you can contact us. 

Managing your hosting account: Managing your hosting account is simplified thanks to access to cPanel, the world's most popular control panel.

• Install web applications like WordPress with just a few clicks.
• Create and manage email accounts.
• Manage databases.
• Control the files on your site with File Manager.

cPanel is designed to be intuitive and easy to understand even for non-technical users. 

Choosing a hosting package: Choosing the right hosting package depends on several factors, including:

• The size and type of your site (blog, e-commerce, portfolio, etc.)
• Expected monthly flow of visitors
• Special requirements of the software or applications you plan to use

For smaller sites with a lower flow of visitors, our basic packages may be quite adequate. 

WordPress Support: Yes, our hosting is optimized for WordPress, one of the most popular website building platforms.

• Easy installation of WordPress directly from cPanel.
• Automatic updates for WordPress and plugins, ensuring your site is always up to date.
• Specialist support for all WordPress issues, helping you get the most out of everything WordPress has to offer.
• Optimized performance for WordPress sites, thanks to our use of advanced caching mechanisms and SSD technology.

We offer everything you need to easily launch, manage and scale your WordPress site. 

Free site migration: If you are switching from another hosting service provider, our team offers you a free site migration.

• Transfer of all site files, including images, scripts and databases.
• Preservation of existing email accounts and messages.
• Adjusting configurations to ensure your site runs smoothly on our servers.

To start the migration process, simply contact our customer support. 

When choosing a hosting package, understanding CPU allocation is key to ensuring your website's performance meets your needs.

In web hosting terms, 100% CPU allocation corresponds to using one processor core.

Choosing the right CPU allocation is crucial for optimal performance of your website. 

The domain is not paid once, but is registered for a certain period of time, usually one year. 

EPP code (Extensible Provisioning Protocol code), also known as EPP key or Auth code, is a security code used for domain transfer between different registries or domain providers.

This code is unique for each domain and allows the owner to confirm and approve the transfer of the domain to another registry.

Important: Without a valid EPP code, the domain cannot be transferred to another provider. 

If you do not renew the domain by the expiration date, it enters a grace period.